Most *********** bank

First Standard Bank closed my current account without any notification, now i cannot transact using my credit facility. I phoned customer care on Tuesday to be told that i can open a new account using the online facility that does not work (online banking or mobile app). Eventually when the application was completed, only banking showed that it was declined. When phoning customer services now, i was referred to branch for proof of residence. What is the use of opening an account online if you are still referred to a branch? No communications from Standard Bank. Please do not open accounts with this bank as they are useless.