Most horrible service I have ever recieved

This is the second time I am writing a review as the first time, i did not receive a call, and i still dont have my refund. And when I asked how I go about cancelling my Elite Account, i didnt recieve any response. I was charged an honouring fee of R99.99 - When I had signed up for the standard bank Elite gold account, I was not informed I would be charged any honouring fees. I feel like this is so unfair, especially since my account is always in a positive balance every month, I pay the monthly fee every month as well and for every transaction that is made on the app, I also pay for. Which I dont mind, but charging me an honouring fee? Absolutely ridiculous. I am so disappointed in the level of service I received from the contact center as well. If I had known I'd be charged honouring fees and fees upon every single transaction, I never would have left my previous bank for this. I want the R99.99 to be refunded. Since times are tough, and even though it may not seem like much. That is my bread and milk money for the week.