1 reviews | Active since Mar 2009
Most horrible experience in Standard Bank Ermelo
<p>The last week was the most horrible experience of 2016 and probably of my life. Standard Bank don’t need to worry about losing clients because of the loss of R300 000 000. You must worry about Standard Bank Ermelo. Trying to open my access bond on a Trust account for more than a week, brought me to the point that I have no other choice than using this forum. I don’t want to explain the detail here. I just hope that one of your senior personnel will call me to help me resolve this matter that, according to my mind, should have been done the first day that I’ve been to the bank. We got 2 Trust home loan accounts and a Trust savings account for a couple of years without any problems. I don't have time to spend more than 6 hours in the bank, driving up and down dor 8 days, just to open my access bond. My wish is that I never have to go into Standard Bank Ermelo again after opening this access account.</p> <p>(Dr. Piet van Zyl)</p>
Good day Piet
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Piet
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Piet
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Piet
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Pleeeeeeeease, pleeeeeeease!!!!!! Can somebody from Standard Bank please help. I started my comment on hello peter 2 weeks ago with, Most horrible experience in Standard Bank Ermelo. I cried out for help. A lady of the problem resolution centre call and their was a little bit of movement. She promised to put it on her diary and keep track with the process. I've never heard from her again.
Today, three weeks ago, I walked into Standerd bank Ermelo, wanted to open an access bond. After a week without any progress, I started to try different avenues. I've tried everything, speaking to the manager - he said he will see whats going on and call me back. It never happened. I spoke to a regional manager in Nelspruit - more than once, she said she will call me back and it never happened.
Can the CEO of Standard Bank or the head of client services please call me. I'm definately not a difficult customer, but this is reaching the point of absurd. Please don't let anybody call me that can't resolve this problem.
Pleeeeeeeease, pleeeeeeease!!!!!! Can somebody from Standard Bank please help. I started my comment on hello peter 2 weeks ago with, Most horrible experience in Standard Bank Ermelo. I cried out for help. A lady of the problem resolution centre call and their was a little bit of movement. She promised to put it on her diary and keep track with the process. I've never heard from her again.
Today, three weeks ago, I walked into Standerd bank Ermelo, wanted to open an access bond. After a week without any progress, I started to try different avenues. I've tried everything, speaking to the manager - he said he will see whats going on and call me back. It never happened. I spoke to a regional manager in Nelspruit - more than once, she said she will call me back and it never happened.
Can the CEO of Standard Bank or the head of client services please call me. I'm definately not a difficult customer, but this is reaching the point of absurd. Please don't let anybody call me that can't resolve this problem.