CM
Claribel M

1 reviews | Active since Jan 2017

30 Apr 2020, 07:12

MOST GREEDY BANK- COVID19 LOCKDOWN

I have bank with Standard bank for more than 10 years now, I made arrangements for payment break and claimed from the credit insurance during this Covid 19 lockdown. No one got back to me instead when I didn't get paid on the 25th they sent me numerous emails(nobody called me) about acc being on erreas and i must make payment. When I received my salary on the 30th they debited my loans twice.. The reason my pay date changed was becos if I had not had leave days I would have not recieved a salary, I had to use all my days, of which today I'm left with 0 days which means End of may I won't have a single cent coming from my employer as we only go bck to work on level 3. WHAT AM I SUPPOSED TO EAT STANDARD BANK..???? YOU HAVE TAKEN DOUBLE TO COVER YOUR SELVES FOR NEXT WITHOUT MY PERMISSION??? ALL MY LOANS HAVE INSURANCE WHY ARE U NOT TAKING FROM MY INSURANCE, WHERE IS THAT MONEY GOING STANDARD BANK, YOU ROB YOUR CLIENTS. CYRIL RAMAPHOSA WILL HEAR ABOUT THIS GREEDINESS IN TIMES OF THIS PANDEMIC I WILL MAKE SURE OF THAT!!!! I DONT HAVE MONEY FOR FOOD AND RENT BECAUSE STANDARD BANK IS GREEDY..!!! YOU HAVE LOST ME AS A CLIENT. !!!!!

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Replies (3)
Standard Bank
Standard Bank's reply30 Apr 2020, 11:25
Official
Hello Claribel

Thank you for posting your comments. 
Your matter has been escalated accordingly. We will revert to you as soon as possible. 
Kind regards 
Complaint Resolution Centre 
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CM
Claribel M's update01 May 2020, 06:41
Reviewer Update
No one has contacted me till today.. this was my last salary as I used my anual leave, I need all my loans reversed. I'm only going back to work in November. What am I supposed to eat???? What puzzles me is that when they first announced lockdown standard bank was the first bank that spoke about payment break acting like heroes t0 the world like they care about people meantime they only care about themselves.. where is ur word standard bank. I need my payment loans reversed.. otherwise I'm writing a open letter to cyril Ramaphosa about standard bank.
Standard Bank
Standard Bank's reply14 May 2020, 15:18
Official
Dear Claribel Makhathini

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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