1 reviews | Active since Jun 2014
Most efficient consultants after Money taken out from my account
On 25 Jan 2024 my account was hacked and money was taken from my account. As soon as i realized, I called the ***** department at standard bank and thankfully 1 of the amounts was retrieved and reversed back to my bank account. A ***** case is now opened as there are still amounts paid out that was unable to be retrieved. In my helplessness, the most caring, and efficient ladies assisted me during the most terrifying time i was going through. The first was Ziggy who put in my ***** claim and assisted with the reversal of the last payment. The other was at 2am on 26 Jan 2024, when i received a notification that another payment had gone through, i called again and the lady put my mind at ease that no further transactions were taken from the account , i unfortunately did not remember her name, but she also put me in contact with another consultant, Tsholo, who after verifying my details was able to email me a statement of my account, since i was unable to access it since the report was put in, and i needed assurity that the large amount of money was not taken from my account again. I really pray standard bank is able to track the payment and refund the other amounts. I am so distraught and cannot even think what my next step will be, but the ladies who assisted me with blocking my account and taking me calmly through the process, deserve all the blessings in the world.
Thank you for taking the time to rate us positively and give us such excellent feedback.
We will monitor your matter closely.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
Thank you for taking the time to rate us positively and give us such excellent feedback.
We will monitor your matter closely.
We truly appreciate it.
Have a lovely day further!
Kindest regards
Standard Bank Social Media Team
***
