most ****ed up disgusted and poor service

<p> </p> <p>Standard bank blocked my card right I called the call center they advised me that my card is blocked because they need proof of address I tild the consultant that I took out a bond with standard bank two weeks ago how can they tell me they need proof of address the consultant informed me they were suppose to let me know that they going to block it she advised me that I just need to into the bank because they have all my details I stood in the line for 50 minutes exactly as I come to the enquiries department I explained to the agent her name is zainub or zulfa she informed me I was mislead and she cannont help me I need proof of identity I told her its in the car 10 seconds away am standing all morning she can just assist me quick she shouts at me and tells me I dont have the right to tell her and she refuses to help me due to my attitude I was go fetch my drivers and I must stand at the back of the line again due to ny attitude and I told her who the **** do you think you speaking to am a client is this how use treat ur clients and represent standard bank brand where is ur manager the manager comes out her name is meagan adams I explained to her how her agent belittled me shouted and disrespected me infromt of everyone and that am going to hello peter and facebook to inform the executive managers how their agents are representing standard bank the manager meagon adams informed me that she will deal with the matter and the agent will call me to appologise and send me apology letter on monday this happened on saturday because thats no way to speak to clients its totaly unexceptable and she will deal with the matter its two weeks now and still nothing has been done so basically the manager meagan adams **** to me in my face and covered up for the agent and swept the matter under the carpet she is a ****!!!!! Where the **** do you hear a manager does that she cannot represent standard bank aswell how did she get apointed? Am definitley switching banks and my family aswell are all switching banks I deal with clients everyday I manage a ckient care team and I know we value clients treat them with outmost respect always trying our outmost best to improve their lives I wouldnt recomend standard bank to anyone **** them </p>