Most disgusting call centre agent

I have never received this type of disgusting and disrespectful service in my entire banking life with Standrad Bank like the one i just received this afternoon . I received a call from one of your agencies because my home loan is in arrears as my husband has changed jobs and his pay date has change( of which he notified the bank of) however I received such a shocking call from one the banks agencies, she is disrespectful and she actually made me feel like I am a ******** and that I am trying to de***** the bank, Black people have a long way to go as they are not respected even by their own kind. its a pity i did not get her name but her line is ***, I really urge the bank to take their agents on training, they cannot be talking to people that ensure they have salaries at the end of the month like a peace of ****, I am livid by the experience that i just went through! Disgusting