Most difficult bank move I have made.

Recently moved over from FNB to Standard bank in the hopes of better service, this however was not the case. The first card I received had my surname misspelled. I then had to order a new one, I have still not received the new card. It's been over a week. I then needed to call in to set my daily limits because I wasn't able to do this on their mobile app. Firstly I dont understand what the point of this feature is, if I'm not able to set anything. I have called in twice both times waiting for over 5 minutes just to be answered. I have still not heard back from this company. Honestly has been the most tedious and difficult move I have done. Really disappointed in standard bank.