Mortified by Standard Bank.

My cards are ****** in a home invasion. i have been to two Standard Bank branches and had a number of people helping me just to find out that "oeps" something else is not done. i used more than R200 in airtime trying to get things sorted and apparently i need to go to a branch AGAIN for authentication purposes after I had my fingerprint scanned more times that a ********. so Standard Bank has made a substantial amount of money out of me in trying to get to MY money and do with MY money as is deemed necessary, but it seems Standard bank is under the impression they get to control MY money the way they please. Not only was i beaten up by home invaders, but the get treated like a ********. I am mortified.......