*****ic staff running the show

I have been trying for the last 2 weeks to get money sorted out of my provident fund. The lady helping me is so useless and *****ic. I needed that money to gather a deposit to finance a home loan through standard bank but thanks to your *****ic staff it has now expired and I will have to go through the whole process again. Which is highly unfair and a waste of time for me. Some of us actually work and can't constantly run around sorting stuff out. Maybe train your staff better and teach them some customer service. I will never recommend standard bank to anyone trying to finance anything.