More than a year later...and I am still prevented from ordering a new cheque card

I was under debt review for a year and a half. I received a promotion at work so I doubled my payments and I settled my student loan & personal loans. This was June 2016. I even recieved a paid up letter stating that the accounts have been paid up and closed. Today, I went to the Melrose Arch branch to order a new cheque card. I must say the service consultant who helped me was a superstar! He updated my surname as I got married in March 2017 and I needed my info changed. He suggested that I order a new cheque card with my new surname on. He then called the service line to enquire why it shows an error when trying to order a new card. I was kindly informed that I AM STILL UNDER DEBT REVIEW according to Standard Banks' system. How can this be after the confirmations that everything was settled, paid up and closed? I am not happy about this at all !!! More than a year later and you cannot simply update a person's details????? Pathetic