More than a week and now application is lost

<p>I want to get a borehole as the drought is seriously kicking in. So I decided to apply for an extension on my homeloan. On Monday the 3rd of October I tried to apply (spoke to a Ferdinand Muller, application ********** ). After doing the affordability Mr Muller informed me that its successful, just needed to do credit checks. Then he told me that there is a problem on the system and he'll phone me back later. The next day he send me an email with the documents required. I got them all and send it through and he confirmed receiving them. On Friday the 7th he phoned me to ask if we could continue with the application. I agreed, and again Mr Mulder encountered an error on his system. Then he cut me off. Later he phoned me again and said the application is successful and gave me the above mentioned application number. Today I phoned, only to find out the application was deleted as it was incorrectly captured. So basically more that a week has been wasted because of this incompetence. Pathetic service, pathetic pathetic</p>