AB
Adam B
1 reviews | Active since Jan 2014
29 Jul 2020, 15:52
More than a month for new Cards!!
Good day
I am lodging a formal complaint on behalf of my dad (Adam Barnard) he requested new bank cards more than a month ago because his was ******. He never received an sms and then he went in to the branch for assistance. He was told to come back today as everything will be ready. He arrives at the branch (Mall @ Carnival) after standing in a 3 hour queue just to be told that his cards is STILL not ready!
This is really not on because he is not well, he has terminal cancer and cannot be standing in long queues.
I am utterly disappointed in Standard Bank Please sort out his things ASAP!!!!
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Replies (2)
Standard Bank's replyOfficial
29 Jul 2020, 16:07Hello Adam
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
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Standard Bank's reply29 Jul 2020, 16:07
Official
Hello Adam
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
AB
Adam B's updateReviewer Update
03 Aug 2020, 13:16What is the feedback here?
AB
Adam B's update03 Aug 2020, 13:16
Reviewer Update
What is the feedback here?