More Terrible Service From Standard Bank

<p>I have a bond with Standard bank and I wanted to access my bond for progress payment. A request was made on the 26th of April 2016 where the progress payment form was sent together with the ID's of myself and wife. I received an email the same day from Susan Botha (reference no ***) saying documents were received and will be forwarded to the respective department and I will receive feedback in 3-5 working days. On the 5th of May I called the home loans department from the baranch at Mall of Africa. I spoke to Mpho Rmasedi @ 11:48 who said I would receive feeddback the same day. Till today I have not received feedabck. That lady said she can see that I shoudl ahve had feedbcak on the 4th of May and I didnt so she will follow up. When I called today I spoke to Jezal Laya who said now that there is no note fo this call on my file and that there are no documents. I asked to speak to her manager Amanda Reeki, who didnt speak to me but simply said I must send my forms first then they will call me back. How must I send the forms again when Susan Botha clearly has&nbsp;these forms which were received on the 26th of April. What is goin on behind the scenes at Standard Bank...nothing seems to work....DEFINITELY TIME FOR CHANGE. TERRIBLE SERVICE</p>