GJ
Gabriel J

1 reviews | Active since Sept 2016

03 Nov 2019, 08:42

More double debits and bank charges

Your appology is not accepted as now I bought R150 electricity on the 25Th and charges were removed from the amount that were available now Ive received an Email on the 2nd that my account would be debited R300 rand for electricity . This has to get sorted soon with you guys Cause I wont leave it here I will go as far as the media and the National credit regulator .

This bank now caused me to have to go and pawn my vehicle and to get money for thinks that were needed to pay that I could not pay because of your neglegance by double debiting my account. if this is not fixed and all my bank charges which now leaves me in a minus 700 rand. If this is not fixed by Friday the 8th . I will contact the broadcaster and the newspaper, and the National credit regulator and make this national. As you dont really seem interested in your clients. Many thanks.

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Replies (2)
Standard Bank
Standard Bank's reply04 Nov 2019, 03:19
Official
Hello Gabriel
 Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.  We greatly appreciate your continued support   Kind regards  Muhammed AsvatComplaint Resolution Centre
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GJ
Gabriel J's update20 Nov 2019, 21:51
Reviewer Update
Hi Thanks for the response .

Now it has gone from beter to worst the money were reversed and now all my account have been handed over . Thank you standard bank for being the worst bank to the consumer and making life more difficult I really appreciate it hope to everyone reading this to change banks. As this bank is no good ,not like they advertise good to go.

Thanks