IB
Ilana B

1 reviews | Active since Nov 2016

22 Dec 2016, 09:40

More delays from Standard Bank

<p>After months of delays and errors on the part of Standard Bank, I finally only got assistance after writing a Hello Peter post. Well another month later and I have now been informed of even further delays - the service is shocking.</p> <p>After lots of investigations and spending a lot of time and money on getting all the information for our choice, being a bond with Standard Bank, again the Bank continue and are carrying on with their nonsense, stalling tactics, unprofessional behaviour and letting us know about developments so late in the process.</p> <p>We are left with a very bitter taste in our mouths, a frustrated feeling and now know that Standard Bank just does not care. They have put our finances and our future at risk, have cost us a lot of money and the possibility now looms of lost deals and cancellation fees.</p> <p>I would like my home loan transferred to another bank at no cost to me. I cannot deal with the frustrations, lack of service and delays caused by Standard Bank any longer.</p>

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Replies (1)
Standard Bank
Standard Bank's reply22 Dec 2016, 14:28
Official

Good day Ilana Baragwanath

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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