More Damage then help

In mid July I had a problem with my eye level oven.<br> I contacted Standard Bank, who sent out an assessor that acknowledged there was a problem with the oven.<br> Then a useless electrician who didnt know what was going came twice to my place. He kept on phoning and asking for help. he removed the oven 3 times and damaged my tiles. <br> I have followed up with the claims department who could provide no answers. So I escalated this to the complaints department, who also cannot assist<br> Up to now I am still waiting for Standard ban to respond with a resolution<br> An oven is a critical appliance in a kitchen. Aside from not having this. my tiles have been scratched. I cannot find the same tiles anywhere, which means my kitchen needs to be retiled. <br> Standard Bank's motto is \moving forward"but it doesnt seem like we moving anywhere<br> <br> """