More calrity needed on the writeoff - Standard Bank !

Writing about the followup on the review sent on the 14 March 2024, regarding the unfair charges on a credit card i did not receive. I was assisted by a consultant with the following : Dear Mrs Avraamides I trust you are well.

As per our telephonic communication this afternoon. We have informed that the outstanding balance on your Standard Bank Credit Card account has been written off and the account has been successfully closed as requested.

Please do not hesitate to contact me for any further enquiries relating this complaint as it is now closed. Have a great day further. Thank you.

I wrote back that the aforesaid write-off needs to be explained because i do not wish to have a mark on my credit status with the Credit Bureau . I am waiting. The only reason i have increased the star is because the Standard Bank consultant who liaised with me He is a true credit to Standard Bank Mr Munickum, Praveen