Months of struggle with no form of customer service.

Grand father Last Will and Testament for release of money. We keep getting told it will be a few days especially because it isn't a high amount of money, but we keep getting **** to as it's been months already since January and it's now July. We were told over a month ago that the money will be released within two weeks and we are still waiting. The bank keeps putting up their arms saying it's not their department and we have to phone just to be told that the bank needs to release it. I will never and suggest to the world to never bank with Standard bank as they are full of lies and have literally no care for customer service. The bank we are working with is Standard bank Keywest. Absolutely disgusting customer service.