Months of Silence – NPO Banking Nightmare with Standard Bank

As the National Coordinator for LITASA, I am extremely frustrated with the service from Standard Bank. Our organisation, an NPO, has been banking with them for years, but accessing even the most basic banking services has become a nightmare. We have been waiting for essential documents, including bank letters and statements, since May 2025. It is now September 2025, and there has been no response, no updates, and no accountability. We cannot reach our banker, and all enquiries are ignored. Simple, routine requests are treated as impossible. We feel completely trapped using this bank. How is it acceptable that we cannot access our own accounts or documentation? This level of service is unacceptable for any customer, and especially for NPOs that depend on timely banking to function. Standard Bank urgently needs to fix this systemic failure.