RW
Rein W
1 reviews | Active since Jan 2018
20 Jul 2020, 11:31
Months Long Standard Bank Idiocy
After months trying to figure out the logic behind the Standard Bank app and the "loan" tab, which,after you just check if you qualify for a loan,you get pinged on your credit score negatively. I still haven't gotten any clarity on the subject.
A certain Mr Xavier Classie (ironically named), asked for my (confidential) credit score report. I subsequently sent him a screen shot and without any explanation ,he deemed the matter solved.
Shouldn't a matter BE SOLVED,in order to be deemed as such? Or does he choose when and how matters are resolved.
Worst. Customer. Service. Ever.
You have lost a loyal client.
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Replies (2)
Standard Bank's replyOfficial
20 Jul 2020, 14:04Dear Rein
We refer to your previous review and would like to inform you, we requested further information from you, which we did not receive.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
We refer to your previous review and would like to inform you, we requested further information from you, which we did not receive.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
Standard Bank's reply20 Jul 2020, 14:04
Official
Dear Rein
We refer to your previous review and would like to inform you, we requested further information from you, which we did not receive.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
We refer to your previous review and would like to inform you, we requested further information from you, which we did not receive.
Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********
RW
Rein W's updateReviewer Update
20 Jul 2020, 14:20I sent a screen shot of what needed to be rectified. I was told that I should send my confidential credit report ,which I don't think is necessary. All I am asking is that the inquiries on the banking app be taking off my credit report. Why my credit report is needed to do so,is beyond me. Like I have stated,I sent a screen shot of the negative impact points. This has now gone on for far too long and could have been sorted out ages ago.
RW
Rein W's update20 Jul 2020, 14:20
Reviewer Update
I sent a screen shot of what needed to be rectified. I was told that I should send my confidential credit report ,which I don't think is necessary. All I am asking is that the inquiries on the banking app be taking off my credit report. Why my credit report is needed to do so,is beyond me. Like I have stated,I sent a screen shot of the negative impact points. This has now gone on for far too long and could have been sorted out ages ago.