3 months and counting... Closing s SARB loan account

June 2019 I tried to close two Lian accounts I've had with Standard Bank... This is all that I've done and what was the results..

In June I paid up two loans I've had with Standard Bank for a while now, called in to request for account closure letters, was told to visit the branch, I did so and was sent emails for both accounts, stating that on the 1st of July they'll be closed and I'll get my letters.

3rd of July... Called in as I had not gotten my letters and to find out what's going on, I was told that the query was not assigned to anyone on their system and the whole thing will be "escalated" (I don't know what this term means in Standard Bank really)... So the escalation takes place and I still don't hear from the bank...

I revisited the branch and the helpful man hears me out and processed yet ANOTHER query for closure of the accounts, guess what was different this time? Only the estimated close time, because again this was not assigned to anyone and I had it escalated again and still nothing happened...

Called in again and another query was created and yet again NOTHING CHANGED but the so called time estimate, now I have been given an email address to the admin of the loan department, sent a mail and been waiting for over a week with no response...

All that alone is frustrating, but want to know what's worse? I still get debited the monthly installments and no one will stop these or close my account..