MONTHLY PAYMENTS MADE BUT CREDIT PROFILE NOT UPDATED

Item: Standard Bank
Rating: 1
Author: Wendy N

I have been making monthly payments on my STD Bank credit card but it is not updated on my credit profile and this decreases my credit score. I need this to be updated and get a monthly statement.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

22 Nov 2021, 12:35

Dear Wendy N

Thank you for allowing us the opportunity to look into your matter.

An email has been sent to you today requesting further details.

Thank you for being a loyal customer.

Kind regards

Mbali Majozi

Customer Resolution Centre
Consumer & High Net Worth SA

Standard Bank's reply22 Nov 2021, 12:35

Official

Wendy N's updateReviewer Update

23 Nov 2021, 11:11

Good afternoon. I have sent the requested details yesterday and waiting for feedback.

Wendy N's update23 Nov 2021, 11:11

Reviewer Update

Good afternoon. I have sent the requested details yesterday and waiting for feedback.

Standard Bank's replyOfficial

06 Dec 2021, 10:26

Dear Wendy N

Thank you for your patience during this time.

The complaint has now been resolved.

Kind regards

Mbali Majozi

Customer Resolution Centre
Consumer & High Net Worth SA

Standard Bank's reply06 Dec 2021, 10:26

Official

Dear Wendy N

Thank you for your patience during this time.

The complaint has now been resolved.

Kind regards

Mbali Majozi

Customer Resolution Centre
Consumer & High Net Worth SA