AM
AVHATAKALI M

1 reviews | Active since Sept 2017

29 Sept 2017, 12:25

Monthly Motorwise Warranty

Dear Standard BANK Warranty

Policy Number : SDM000485 Benefit Plan : Prestige

My car was towed to Mercedez Benz in Rosebank My service advise sent through the claim to standard bank - Motorwise Warranty

I would like to know why they do not want to fix my car. The policy covers the following components against mechanical failure as per limits below The fault is covered under :

12. Electrical components Alternator, starter motor, windscreen wiper motors, electric window motors (excluding serviceable items, switches, relays, brushes and bushes).

13. Electronic ignition Distributor and coil packs, including pencil coils.

So i am paying you every month to reject my claim , is your motorwise some sort of **** ,,because on HELLO PETER IS all about your Company rejecting all the claims

Liaise with my dealer and sort out this claim as soon as possible . The components in my claim are covered

I received a one line email Component is not covered under the Policy.

i am ****ed off by this type of treatment from service provider Why do you deduct money when you know that nothing is covered

please escalate this matter

Taki

0
Replies (3)
Standard Bank
Standard Bank's reply30 Sept 2017, 00:59
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

AM
AVHATAKALI M's update30 Sept 2017, 11:18
Reviewer Update
Car : Mercedes-Benz C180k Be Policy Number : SDM000485 Benefit Plan : Prestige
Standard Bank
Standard Bank's reply01 Oct 2017, 02:07
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty


Complaint Resolution Centre

***

*** (fax)

***