monthly costs of Credit Card

Item: Standard Bank
Rating: 1
Author: Lorna L

I noticed that every month, an amount of around R250 goes off of my Credit Card account.

I called the credit card dept number and the agent informed me that you pay that amount EVERY month, irrespective whether you've drawn cash or not....

is this ETHICALL?? I logged a call via your website - havent received a confirmation email yet.

So if I look back, this amount has been debited off my account for YEARS - i've only seen that now.

Helpful (0)

Replies (3)

Lorna L's updateReviewer Update

14 May 2019, 08:12

Forgot to mention - the statement description is Cash Financing Costs. I do understand that I need to pay interest, and Finance costs - but Cash Financing costs? Never in my life heard of this

Lorna L's update14 May 2019, 08:12

Reviewer Update

Forgot to mention - the statement description is Cash Financing Costs. I do understand that I need to pay interest, and Finance costs - but Cash Financing costs? Never in my life heard of this

Standard Bank's replyOfficial

14 May 2019, 08:22

Dear Lorna

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's reply14 May 2019, 08:22

Official

Dear Lorna

Thank you for posting a comment.

One of our consultants will be in contact with you as soon as possible.

Regards,
Complaint Resolution Centre
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Standard Bank's replyOfficial

17 May 2019, 10:22

Dear Lorna

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply17 May 2019, 10:22

Official