JM
Joseph M

1 reviews | Active since Apr 2017

26 Jul 2018, 08:11

Monthly Bank Statements

I am not receiving my monthly bank statement for my current account . In February 2018 i was promised by Selloane Mabaso , one of the consultants from Standard Bank promised that going forward I will receive my monthly statements, this was done after i have submitted all the information that was requested by standard bank to proof that i was the legitimate account holder. The last statement that i received was statement number 303, and since then i have received nothing

I am entitled to one statement every month and i am not getting one.

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Replies (2)
Standard Bank
Standard Bank's reply26 Jul 2018, 08:18
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply26 Jul 2018, 13:47
Official

Dear Joseph Makwakwa

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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