NH
Nompilo H

1 reviews | Active since Aug 2015

15 Jun 2016, 07:37

Monster Cheque Account

<p>On the 15th of May I made a purchase at Pick nPay from an amount of R350 and an sms was received to reflect that I have made a purchase. When I checked my statement today I just found out that this R350 was only taken on the 08th of June and that is 24 days after my purchase was made at Pick n Pay. On top of that you charge me an honoring fee. Even the call centre agent I spoke to understands my frustration but still lays the blame at Pick n Pay. I certainly cannot live like this. No one is willing to bring back the honoring fee as if this is my mistake. In otherwords, it doesn't matter how you wanna put it, it's *****elent as this reflect badly on my account. I would like to get an assurance from Standard Bank as to this will never happen again and if you cannot assure me than can I just close this account and just go back to my debit account because atleast I know what kind of monster I am dealing with. As far as I am concerned this is a pathetic service and I just do not trust that this account would do what want it to do as the client. I would be glad to hear your feed back as soon as possible so that I can just close the account if its comes to that cause we cannot do business like this and just go back to my debit account</p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Jun 2016, 08:02
Official

Good day Nompilo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply21 Jun 2016, 07:48
Official

Dear Simtha2108

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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