1 reviews | Active since May 2016
Monies repeatedly paid into my account with no reference.
Problem: payments into my account with no text reference even though the payee used correct reference. Several times every month i receive payments that i do not know who made them as the reference consists of a number with no text. I have requested people to send me proof of payment and there i see they used text reference on the PoP, but on the Standard bank internet banking it does not show the reference. I have contacted Standard Bank and several agents simply cannot understand the problem. I cannot use a bank who cannot tell me who pays into my account. Further, why cant the email agents understand the query? [Call center phone number doesn't work either. 1 May 2018 at 7:45] And don't just apologise for technical problem, provide a solution.
Useless and sub standard.
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards,
Complaint Resolution Centre
***
***
Dear Philip Baron
Thank you once again for posting your comments.
I refer to your email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Philip Baron
Thank you once again for posting your comments.
I refer to your email correspondence with each other and can confirm that the matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***