KG
KIM G

1 reviews | Active since Jul 2013

22 May 2017, 15:00

Monies effectively ******

<p>Standard Bank has unduly levied and deducted a total amount of R1 094.00 from my credit card account, despite me paying a bundled account fee which includes a credit card. I just ascertained from their call centre (after numerous attempts to address this problem) that their system somehow "unbundled" my credit card and thus they charged the fees. I also confirmed that I was not liable to these service fees in light of the bundle fee that I pay every month. I cannot fathom how Standard Bank can be entitled to deduct undue fees from any account! This is actually theft!</p>

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Replies (1)
Standard Bank
Standard Bank's reply08 Jun 2017, 09:42
Official

Dear Kim

Thank you for posting the message and allowing up the opportunity to investigate the matter.

Thanks,

Complaint Resolution Centre

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