Moneygram Standard bank

HI THERE

YOUR GATEWAY DURBAN BRANCH NEED URGENT ATTENTION REGARDS TRAINING ON YOUR MONEYGRAM SERVICE OFFERING.

A GREAT ASSET TO CUSTOMER SERVICE IS PRODUCT KNOWLEDGE AND CURRENTLY YOUR GATEWAY BRANCH DOES NOT HAVE THAT ASSET.

AFTER 2 DAYS, 4 HOURS IN YOUR BANK I EVENTUALLY GOT BIDVEST TO DO MY MONEYGRAM SEND,

AND IT WAS SUCCESSFUL ON THE FIRST TRY.

WHAT'S UNSETTLING IS THAT BOTH THE MANAGER AND CONSULTANT BLAMED MONEYGRAM, WHO THEY HAD ON THE LINE WHILE FAILING TO PROCESS THE SERVICE, THEY KEPT THE MONEYGRAM CONSULTANT ON THE LINE INDEFINITELY, WHO EVENTUALLY HUNG UP.

PS, HELLO PETER, PLEASE NOTE THAT THIS BRANCH CALL BACKS ARE NOT EFFECTIVE, AS IS EVIDENT WITH MY LAST REVIEW,A CALL BACK DOES NOT MEAN ITS RESOLVED.

THANK YOU KENNETH