Money withdrwan from my Account

On 18 March morning, my card was retained in the machine, I immediately called standardbank<br> <br> Case number for ***** was opened and while on the call R 5000 &amp; R 1 410 was withdrawn from my account, I was told investigators will get back to me in 6 days I got a call in before then &amp; told they are still investigating<br> <br> On 26 March I got a call and requested to be called in 5 min as I was in middle of town &amp; only got sms saying If I want to proceed with case should call back, I did &amp; voice promps told me they dont work Weekends &amp; public holidays<br> <br> I called on 29 April &amp; was told claim is rejected when I asked was told I called late &amp; disagreed &amp; was requested to provide itemised billing<br> <br> On 30 spoke with Vodacom to do so &amp; on 31 they told me to write a letter which I did &amp; sent on 1 April<br> <br> On 5 Apr response was due to my phone being top up itemised billing is not activated, on 6 Apr spoke to std &amp; said will investigate again&amp; call me after a day which they did not<br> <br> On 8 Apr I called and was told it is rejected again with same reason, All I need is assistance as I need my money withdrawn as I did not do nothing wrong &amp; worst part my statement shows me overdrafts which I dont understand