Money withdrawn from my account – very disappointed in Standard Bank

I am extremely disappointed with the service and security from Standard Bank.

I trusted that my money would be safe in my account, but to my surprise, someone managed to withdraw money using my card. I lost close to R1,000, and this is very concerning because I am certain that no one has access to my PIN.

I reported the matter to the bank, and I was informed that an investigation would be conducted, with feedback expected within 12 days. While I appreciate that an investigation is being done, my main concern is not just understanding how this happened — it is the fact that my money is already gone from where it was supposed to be secure.

Explaining the incident without resolving the financial loss does not address the real issue. As a customer, I expect my funds to be protected, and if a breach occurs, I expect swift accountability and resolution.

At this stage, I will allow the 12-day period for the investigation. However, if my money is not recovered or there is no meaningful resolution, I will have no choice but to reconsider my relationship with this bank.

Losing money under these circumstances is unacceptable, and it raises serious concerns about the bank’s security measures.