Money wiped out

On Tuesday the 28 July, I got a call from standard bank to notify me that the proof of address they scanned when I opened my account is blurry so I must go to a branch with ID and proof of address, then I said I am busy during office hours so I will go to a branch towards to the weekend. On Thursday lunch time my account is closed! There starts a bag full of surprises!<br> They couldn't find me in the system because they captured my id/passport incorrectly, eventually I was told they need to correct the mistakes, they don't know where the money went to so calls had to be made, cherry on top, after waiting for 3 hours, I was told that they will call me on Monday or Tuesday to give me a cash check and I need to open another account which doesn't make sense at a ALL! I have a family to support and me not being able to access my own money for 6 days?? Debit orders, payments, grocery?<br> I am speechless! I have to pay the price for their incompetence!<br> <br>