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Daphney M

1 reviews | Active since Oct 2015

13 Oct 2015, 16:16

Money was deposited on the closed account

On the 28th Sep. 2015 I deposited amount of R300.00 to account no. *** for ME Matwalana.<br> I later realised that the account was closed and I went to the STD JHB at Harrison & Fox Street with the proof of payment and I was dealing with Mathlogonolo team leader(enquiry),he was not able to assist me. He escalated the matter to the manager who also failed to assist. I was told that my deposit does appear on their system and they'll investigate the matter. Up to today I have not heard anything from the bank nor have the bank reversed and pay back my money.

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Replies (1)
Standard Bank
Standard Bank's reply14 Oct 2015, 10:14
Official
Hello Daphneycharityma,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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