MONEY TRANSFERS THROUGH MONEYGRAM / STANDARD BANK

I am in Portugal and my daughter recently sent me money through the Moneygram facility at Standard Bank. I went to the agent here in Portugal, who verified the reference, names and amounts - and when she tried to process the transaction - it was rejected.

My family back in SA contacted Standard Bank who very promptly advised that Moneygram is "down" in SA and not functioning. I need to try Bidvest...seriously???? There are not Bidvest branches here. No mention of a refund, no mention of any customer service, nothing. This is not the way to treat customers - and no mention of where the money us. From yesterday, I have been trying to track the money through moneygram, but it tells me no records found. And I am left here.