Money transferred via cellphone banking not showin

Hello,<br> I am very disappointed with the Standard Bank cellphone banking service because a payment was made to me via cellphone banking from another Standard Bank user but the money/transaction does not reflect on my bank account.I have not yet received a notification sms and I cannot check my account balance via *120*2345# because there are \insufficient funds".This needs to be sorted out as soon as possible.Two hours have passed already and this is way beyond a reasonable time period. I am now left in a compromised financial position."""