Money Transfer Issues

Money has been paid in at a Spar in Leydenburg, Saturday afternoon, for me. When I went to the ATM, Saturday late afternoon, to collect the money the machine accepted the pin codes started processing the transaction and then stopped and returned to the main screen. When I tried to do the transaction again, a message displayed on the screen that the voucher has already been redeemed. I then went to the nearest Spar, where they tried to help me, but to no avail. They gave me a call center number to phone, but they were already close. Sunday morning I went to the Standard Bank branch at Centurion Mall. The lady there send a mail to the InstantMoney Center and said that she can't assist me anymore due to the fact that they are closed. I told her that we spoken to them earlier the morning and that they told us to go to the nearest Standard Bank. Then only she tried to contact them. After explaining what happened the person told me that it will take 3-4 working days to get sorted.I spoken to the Call Center again this morning, 28 April 2015, where they told me that it is a ATM fault, but can only be sorted with in the next 3-4 working day and they can't assist me any further.