Money Transfer

I recently transfered money from Abbroard to Local STD account, Money was withheld with no clear reasons eventualy money was released after i logged a complaint with Hellopeter.

I then wanted to send another part of my personal money, Before i contacted a so called private banker if it was Ok for me to transfer the money. His name is Musawenkosi Mvubu. He gave me a green light to process the money. To my disappointment the money was withheld again. i contacted him about this last night and he promised to attend to this 1st thing today in the morning. this ended as a promise never happened. I kept on asking his update from his side from morning till late afternoon. he sent me msg to tell me he was 2 min away from his office that was after 10am before 11am. That was the end of communication from him. I kept on sending emails, tried to call him via WhatsApp. He just ignored coms from me. only now at 21:08pm sending me email requesting me to select the most suitable option for my payment. which i have no clue of what he is talking about.

All i need is a detailed assistance so that my money can be released. I don't mind waiting on Q for my turn. Private banker and Q no difference.

Am I asking too much?

If possible i also need a process on what documents are required for me to move to another bank. please assist.