Money to be recalled

Standard bank is the bank that I bank with but it has disappointed me in so many way. Firstly I was promised to get a number of Ucounts rewards when upgrading. A month has long elapsed waiting for those rewards who have never come. Another matter that is still unresolved. I did a transaction from my Standard Bank account to my other Capitec account. Unfortunately the money got erroneously transferred to the one of my beneficiaries account from Capitec. When calling this person asking to send back my money she blocked me. I then rushed to Capitec to report the matter, they advised me that I speak to my Bank (Standard) to do a recall form and send it to them in order to freeze the account and recoup what ever money they will find in the account and will be then transferred back to my standard bank account. Today it marks a month and few days I reported the incident but have never recovered my money and no one bothers to tell the progress. Yes I was told that the process takes 3-5 day.