1 reviews | Active since Jun 2015
Money taken without permission
On 12 June I noticed that my balance on my cheque account had been depleted and on investigation I saw a number of Card Purchase transactions had duplicated from a number of different places like Checkers, Nando’s and a large bill to my Vet. I called immediately. Fortas as told I need to approach the companies to get my money back to then being told it was an IT issue. On Friday afternoon after many calls I got an sms to confirm IT error and it will be rectified in 48h! I was shocked to see however even more transactions on Friday and Saturday. And as you can guess, the matter has to this moment not been rectified leaving me without any money to cover my expenses. I phoned numerous times but got the “will escalate” answer. Standard Bank is terrible. Even more shocking is that the people you speak to like our banker does not even know and persist with I have to resolve this. Standard Bank I want an answer today! I want it resolved today!
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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