Money taken off my account and limits not raised

This week I have had my house burgled and as I result, I needed to get all my limits raised on my account so that I could pay for the expenses. I went into your Mowbray branch yesterday where I had all my limits raised, EFT which was the most important one to R25 000 until the 31/01, and then my ATM limits so that I could draw cash that I needed to pay the burglar bar guy urgently.<br> <br> I then went to the ATM where the machine froze but it still took R3000 off my account, without giving me any money. I went back into the bank, where they apparently reset the machine, but I myself had to go and log the call at Enquiry. So I took in that queue again, logged the call and to my absolute horror, was told I would only receive a reference number in two days time. I was also told that I would only get the money back in up to two weeks time, which doesn't make any sense to me at all and I urgently need that money. So I had to redraw another R3000, so now I am less 6K off my account instead of 3K.<br> <br> On top of that \theft"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809360;499;18;2;0;1;0;0;2;NULL;NULL;NULL;15/01/29 8:16;15/01/29 6:25;IS anyone alive at this centre?! ;;;***;I have been Calling the mail center in Johannesburg for days and there is no answer due to \high Call volumes\""<br> even if you wait for an hour. My package has been sent from America last year November and still the tracking number says it is in America"