Money taken **********ly and Std Bank don't have a clue what's going on

Item: Standard Bank
Rating: 1
Author: Sonita M

Had money taken out my account and immediately informed Std Bank to reverse the transaction. They said they couldn't and 3 weeks later still nothing has been done. They still trying to figure out which dept is handling the case. No one bothers to get back to you and I'm still out of pocket because they didn't reverse the transaction like I asked to. What's the point in having a banking app if we can't go in and reverse ********** transaction that goes off our account?

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Replies (2)

Standard Bank's replyOfficial

14 Oct 2019, 12:42

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply14 Oct 2019, 12:42

Official