DAJJP
David Andries Johannes Jacobus Pretorius
1 reviews | Active since May 2023
19 Jun 2023, 08:46
Money taken for no reason from my account
Good day. I was in hospital for medical check up. I would like the bank to please phone again. I haven't heard anything about my account being fixed. I would like my money that was taken for no reason from my account to be fixed the proper way. My car insurance and other debit orders needs to be paid and I do need it for groceries. No one could give me an answer to why they just deducted the money. And no one has put in any effort to resolve the problem
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 Jun 2023, 08:48Hi David
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
Standard Bank's reply19 Jun 2023, 08:48
Official
Hi David
Thank you for bringing your concerns to our attention.
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Standard Bank Help Centre
***
***
DAJJP
David Andries Johannes Jacobus Pretorius's updateReviewer Update
21 Jun 2023, 11:16Good day. I still haven't heard anything from the bank. Please can you assist me. I really need this issue to be resolved. How can they just deduct money from my account and then phone once and never again. I was only given a case number and that was the last I heard from them. Please I need my account to be fixed
DAJJP
David Andries Johannes Jacobus Pretorius's update21 Jun 2023, 11:16
Reviewer Update
Good day. I still haven't heard anything from the bank. Please can you assist me. I really need this issue to be resolved. How can they just deduct money from my account and then phone once and never again. I was only given a case number and that was the last I heard from them. Please I need my account to be fixed
Standard Bank's replyOfficial
21 Jun 2023, 11:39Good Day David
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jun 2023, 11:39
Official
Good Day David
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Warm Regards
Standard Bank Hello Peter Team
***
DAJJP
David Andries Johannes Jacobus Pretorius's updateReviewer Update
21 Jun 2023, 11:43It's been more than a month now. And they haven't resolved the problem. Please just help to fix the problem
DAJJP
David Andries Johannes Jacobus Pretorius's update21 Jun 2023, 11:43
Reviewer Update
It's been more than a month now. And they haven't resolved the problem. Please just help to fix the problem
DAJJP
David Andries Johannes Jacobus Pretorius's updateReviewer Update
21 Jun 2023, 14:03I have never been so disappointed in a bank. They phoned but gave me a lot of stories. They just took the money and can't give explanations just stories. I would like to close my account with this useless bank. My next step is the ombudsman. I will never encourage any one to open an account with standard bank they are unable to assist just knows how to tell stories
DAJJP
David Andries Johannes Jacobus Pretorius's update21 Jun 2023, 14:03
Reviewer Update
I have never been so disappointed in a bank. They phoned but gave me a lot of stories. They just took the money and can't give explanations just stories. I would like to close my account with this useless bank. My next step is the ombudsman. I will never encourage any one to open an account with standard bank they are unable to assist just knows how to tell stories
Standard Bank's replyOfficial
21 Jun 2023, 14:08Hi David
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply21 Jun 2023, 14:08
Official
Hi David
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team