Money take from my acount

My accout shows a cheque card purchase to a C#MS CHAUDHRY. I do not know or have not been to such a place.<br> <br> When I logged a secure message on internet banking and recieved a call, I could not hear the lady at all and I got frustrated at not being able to hear anything. I'm still waiting for someone to call be back after that. <br> <br> Please contact me on a clear line so much that I can hear you. I had no background noise and my phone is new, the fault is not on my side!