Money swallowed by ATM when was Deposited not clea

I don't not know what to do any more,I have reported this matter just immediately after the incident in Khayelitsha branch and now its a year and i have never received my money. Whose fault is it now i just want standard bank to return my money.<br> Megan kindly please explain what is the problem<br> please refer to the emails below: i HAVE GIVEN YOU ALL THE DETAILS YOU WANTED AND YOU KEPT ON TELLING ME YOU HAVE REFEREED THE MATTER TO OTHER DIVISION. ON YOUR SYSTEM YOU **** AND SAID THIS CASE WAS RESOLVED AND THAT IS A BIG LIE.<br> <br> HERE IS THE TRAIL OF EMAILS<br> MISS LUTHO TYHALI - Hello Peter Complaint - ***<br> Inbox<br> x <br> Scullard, Megan<br> Scullard, Megan Jan 27<br> Good day Miss Tyhali Trust you are well. We refer to the recent complaint bro...<br> andie.tyali<br> andie.tyali <br> Jan 27<br> <br> to Megan <br> Dear Megan,<br> <br> Thank you for the quickest response, the money was not directly deposited by me I am also using the information from the third party who did the transaction on to my account. <br> <br> Date should be the 7th or8th of December 2014 time was after 16h00<br> Amount was R450.00<br> ACC NO ***<br> She reffers to thd ATM as the 2nd ATM from the side thats opposite Capitec Bank<br> And since it w