Money stuck in ATM

Item: Standard Bank
Rating: 1
Author: Faith T

So on the 8th of June I made a deposit of R6800 through standard bank atm. The money got stuck in the machine. I called the call center for help and they stopped my card and disabled the machine. I went to the branch on the 11th and they said they will deposit the money. Today is the 1dg of July still I haven't received it. Can you please give me back my money. I need to use it!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

01 Jul 2020, 10:03

Dear Faith

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply01 Jul 2020, 10:03

Official

Dear Faith

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Faith T's updateReviewer Update

07 Jul 2020, 20:39

Nothing still

Faith T's update07 Jul 2020, 20:39

Reviewer Update

Nothing still

Standard Bank's replyOfficial

09 Jul 2020, 11:03

Dear Faith Mia Tondi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply09 Jul 2020, 11:03

Official