JM
Julena M

1 reviews | Active since Apr 2010

15 Nov 2016, 14:40

Money Stuck at the ATM

<p>On the 11 November 2016, i went to Southgate ATM to deposit money in order to do a Instant Money. I deposited the money, but i did not get the receipt of the R1 700 that i have deposited. Instead i got a note to say that I must try again later. I went inside the Bank. I was helpted by Robyn Thomas who was asking me why I did not deposit into the person's account. That was a very stupid question because one uses the Instant money for someone who does not have the Standard Bank account. It's easier and convinient. Another thing is that Robyn gave me a wrong impression tha the machine will be opened on the 12 November 2016 and money will be refunded into my account. Up until today, there is no credit to my account. I have been waiting since last week Friday. It's so frustrating that I cant get money and it was not my fault that the money got stuck in that ATM. I am frustrated without money to pay the individual that is waiting for money. Waiting for so long is not fair for me and the person waiting for the money. This is abuse to us.</p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Nov 2016, 10:43
Official
Good day Julena Gxoyiya Thank you for your posting and allowing us an opportunity to investigate your complaint. This matter was allocated to a resolution specialist who will contact you to resolve your complaint. Kind regards Complaint Resolution Centre *** *** (fax) ***
Standard Bank
Standard Bank's reply17 Nov 2016, 10:17
Official

Dear Julena Gxoyiya

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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