Money ****** from my account!

On Friday 22 June 2018 I transferred R300 from my revolving credit plan into my current account. I then went to Checkers, Muizenberg, CPT, on the same day to draw the money from one of the tellers but it was declined. I thought okay maybe the funds hadn’t cleared yet so left but when I go home I saw an SMS from standard bank saying the money had been drawn successfully. So I went back to Checkers that night and they said that sometimes happens and that the money would reflect the next day. The next day came and no money came back into my account in so I thought okay maybe it is because it is the weekend so I waited until Monday/Tuesday and still no R300 came back into my account. So I phoned your call centre and they said I must wait 10 days ****il 03 July 2018) for the money to come back and it didn’t so I waited until today (06 July 2018) and still nothing. So I tried to call your call centre and the authentication test rejected on both attempts??!! I’ve been asked these questions before and obviously I know the answers to the ones pertaining to me. I don’t know how your systems works but either your tele-agent imputed the incorrect answers purposefully or what but now I must go into the bank to sort this out?? I hate going into the bank as the staff are so slow and I must wait 1-2 hrs before I get seen to.

I just want the money back in my account man. Why must I stress so much with a company I trust to handle my hard earned money??

Not only this issue but I also cancelled and closed my credit card with you but I still see it every time I go to the ATM or on internet banking. Its closed, I don't want to see it every time.