GR
Gift R

1 reviews | Active since Feb 2014

15 Feb 2021, 14:48

Money ****** from my account

I'm disappointed with the service I got from your bank Standard bank kwaggafontein mall. I lost the total amount of R10000 from the month of February only.

My statement shows that R2000 on the 01st February was withdrawn and another R2000 on the 06 Feb and against on the 08 Feb the total amount of R4000 was withdrawn from my account. On the 11th Feb R2000 was also withdrawn from my account. To my surprise my daily limit is R1000 how come R2000 was taken from my account while my limit is only R1000. I went to standard kwaggafontein mall and I was told that my daily limit is R2000 and if that is the case how come R4000 was withdrawn from account on the same day. Someone inside is involve and I want standard bank to investigate and pay me my money back

I want my money back and how on earth do you increase someone's daily limit without the acknowledgement.

All I want is my money back.

Call me ASAP: ***

0
Replies (2)
Standard Bank
Standard Bank's reply15 Feb 2021, 22:19
Official
Hello Puseletso Francina 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
********** 
********** (fax)
*********** 
Standard Bank
Standard Bank's reply23 Feb 2021, 13:56
Official
Thank you for allowing us the opportunity to look into your matter. 

An email response has been sent to you today 23 February 2021 

We appreciate your support and loyalty. 

Kind regards
 
Complaint Resolution Centre