CM
Clara M

1 reviews | Active since Sept 2016

11 Sept 2016, 12:55

Money ****** from business account at Sandton City Branch under management of PAULINE RUTH MOHOBOYA

<p>Dear Sirs please help me I will explain situation as follows:- During year 2015 my small business account was charged at different times R2500 + under voice "OVERDRAFT REVUE COMMISSION" for an Overdraft in need of R29000. Usual commission should have been not more than R480 per year. I requested the branch directly to refund abusive overcharges to no avail. So I addressed my query to BIZ DIRECT also to no avail about 15 times. I then went more than once to 4ways Crossing Branch and spoke to a Mr Ebrahim mo' zamman who tried to help me and drew a statement of my payments and agreed with that I had been wrongly charged . He kindly tried to contact Mrs Mogoboya but she refused to listen to him. The lady in question should not be a manager of any branch as she is not honest or capable to direct an important branch. I HAVE STATEMENTS AND RECORDS OF ALL MY QUERIES. I QUOTE HEREUNDER DETAILS OF MY ACCOUNT:-<br /> Punta Mesa Property Holdings cc REGISTRATION CK95/18155/23 Account number ********** 30 Sandard Bank Sandton City Branch number 018-105 I am sole member of the CC my name CLARA A. CASSUTO ( Mancia being my ****en surname) hope you will be able to help me .REGARDS</p>

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Replies (3)
Standard Bank
Standard Bank's reply12 Sept 2016, 13:35
Official

Good day Clara Mancia

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply12 Sept 2016, 16:05
Official

Good day Clara Mancia

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Sept 2016, 09:44
Official

Good morning Mrs. Mancia

Thank you for allowing us an opportunity to address your complaint.

We value your feedback and continuous support.

Kind regards

Complaint Resolution Centre

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